Academic Partnerships is looking for a proactive HR Specialist to join our Human Resources team downtown Dallas.
The HR Specialist will provide Human Resources and Recruiting support to the front-line managers and employees in the 175-person professional outbound call center and work closely with internal departments such a Payroll, Benefits, Recruiting, Legal, and Accounting/Finance.
Primary Responsibilities Include:
Manage full-life cycle recruiting process and develop and implement new recruiting strategies for our Enrollment Services and Student Retention teams and
provide Human Resource support to front-line managers
Partner with call center managers to develop and motivate employees
Resolve employee relations issues in a timely.
Actively recruits qualified applicants and develops and maintains relationships with appropriate recruiting resources internally and externally.
Coordinates interviews between applicants and operations.
Conducts reference checks and background checks.
Makes employment offers and successfully negotiates pay rate packages.
Support New Hires Orientation through AP University.
Review new hire paperwork.
Facilitate the processing of the LOA, PTO and FMLA requests.
Investigate all injury/incident reports. Obtain all necessary documentation and manage corresponding Workers Compensation claims.
Assist with the investigation and gathering of documentation for all EEOC claims (or other legal issues).
Represent AP for unemployment claims, EEOC investigations and other employment agency inquiries.
Conduct employee exit interviews.
Perform other related duties as required.
Bachelor’s degree in Business Management, HR Management, or other business- related field (Advanced degree preferred)
At least 3+ years of experience as a Human Resources Generalist with recruiting responsibilities in a high-touch environment
Intermediate knowledge of Microsoft Office, SharePoint, Windows, Internet and Outlook. (Office 365 is a plus)
Must have excellent written and verbal communication skills
Ability to multi-task and handle numerous tasks simultaneously
Experience with an HRIS software; exposure to Newton Applicant Tracking System preferred
Attention to detail and strong organizational skills are a must
Time management skills are imperative
Ability to work well with others and create a positive partnership to the Student Contact Center; previous call center experience is a plus
Academic Partnerships is an equal opportunity employer and committed to hiring a diverse and inclusive workforce.